Why We Collect Personal Information
We collect your personal information because it helps us deliver a superior level of Website Services and in some instances is required to provide the Website Services. In addition, your personal information helps us keep you posted on the latest service and technical announcements and information related to any registration you maintain with us.
The Information We Collect and How We May Use It
(a) Clients. We do not ask Clients to register with us. A Therapist seeking to use the Website Services for a video session with a Client, however, must enter the Client’s name and email address after the Therapist logs into the Website. We, or our vendors, store this information in order to provide video sessions.
Some of the personal information we hold about Clients may be protected health information (“PHI”). PHI is information about a Client that may be used to identify the Client (such as the Client’s name), and that relates to the provision of health care to the Client.. To the extent we receive PHI and it has not been de-identified, we will hold it in confidence (or provide it only to third parties who have agreed to hold it in confidence) and will only use it to display in the account of the Therapist who entered the data and to provide Website Services to the Client. We provide the Website Services consistent with applicable federal and state laws governing health information privacy and security, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
(b) Therapists. If you register with us as a Therapist, we will collect personal information relevant to your registration, such as a your name, email address, and information relating to support or service issues. We will or may use this information to establish your account as a registered user, to provide Website Services to you, to develop business partnerships or other commercial relationships relating to Therapists, so that we or third parties may provide or offer additional services to you, for technical support purposes, and for account and website maintenance purposes. In addition, when you register as a Therapist or later, you may be asked to complete a Therapist profile. As a registered Therapist, you will have the ability to view, change or delete your personal information either directly on the Website or, for certain changes, by making a request of us at firstname.lastname@example.org.
When We Disclose Your Information
Regroup takes privacy very seriously. Regroup does not sell or rent personally identifiable Client information to marketers or other third parties.
At times we may be required by law to disclose your personal information.
How We Protect Your Personal Information
Regroup takes precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The measures we use include the use of Secure Sockets Layer (SSL) encryption (using at least 256 bit encryption) on all web pages where personal information is required. Doing so protects the confidentiality of your personal information while it is transmitted over the Internet.
Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Website Services or email, or any electronic storage system, cannot be guaranteed. As a result, although we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us through or in connection with the Website or that is stored by us. Any information you transmit through the Website or upload for storage in connection with the Website is at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the “Privacy Questions” section below.
Cookies and Other Technologies
As is true of many websites, we use Google Analytics and also gather certain information automatically and store it in log files. This information includes state and city of access, Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Regroup will not use this type of collected information to market directly to Clients.
In some of the email messages from us, we use a “click-through URL” linked to content on Regroup website. When users click one of these URLs, they pass through our web server before arriving at the destination web page. We may track this click-through data for to help us determine interest in particular topics and measure the effectiveness of customer communications. If you prefer not to be tracked, avoid clicking text or graphic links in the email.
We periodically backup the files and information, which may include your personal information, used to maintain the Website and provide the Website Services. Any changes to your personal information or deleted accounts will persist in our backup files until those files are updated in the ordinary course of our operations.
We may sell, transfer, or otherwise share your personal information in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy.
The Website may contain links to the sites of third parties. Regroup is not responsible for their privacy practices. We encourage you to learn about the privacy policies applicable those sites.